1. Overview
This policy explains how we ship orders placed on gblautowinks.co.uk and how returns, refunds and exchanges are handled. By placing an order you agree to the terms set out below. Nothing in this policy affects your statutory rights as a consumer.
2. Shipping & Delivery
Where we deliver
We deliver to addresses within Uk / Northern Ireland. Deliveries to the Scottish Highlands & Islands, the Isle of Man and other offshore areas may carry a surcharge or longer transit time
International shipping: [£6.50] 1st class
[8.25] International tracked
Delivery costs
• Standard delivery: [£4.25] 2nd class
• Express / next-day delivery: [£5.45] 1st class
• Free delivery on orders over [£80.00]
The exact delivery options and costs for your order are shown at checkout before payment.
Order processing & dispatch
Orders are processed Monday to Friday, excluding bank holidays. In-stock items are normally dispatched within [1–2 working days] of your order being placed. Orders placed after [cut-off time- 3pm ] or at weekends are processed the next working day.
If an item is out of stock, on back-order or a special-order part, we will contact you with an expected dispatch date and you may cancel for a full refund if the timescale doesn’t suit.
Delivery times
Once dispatched, estimated delivery times are:
• Standard: [2–3 working days] Including Saturdays.
• Express: [next working day] Including Saturdays.
We use [Royal Mail / DPD]
Delivery estimates are guidelines, not guarantees, and can occasionally be affected by courier delays outside our control.
Tracking
Where tracking is available, we’ll email your tracking number once your order is dispatched so you can follow its progress.
Click & Collect
Available from our premises at
149 Thomas Street
Portadown
Co.Armagh
BT62 3BD
Missed or failed deliveries
Please make sure your delivery address is correct at checkout. If a parcel is returned to us because it couldn’t be delivered (incorrect address or uncollected from the depot), we may charge the cost of re-delivery.
Damaged or lost parcels
Please check your order on arrival. If goods arrive damaged, or an order doesn’t turn up, contact us within [7 days] of the expected delivery date so we can investigate with the courier and put things right. Please keep all packaging in case the courier needs to inspect it.
3. Returns, Refunds & Exchanges
Your right to cancel (change of mind)
Under the Consumer Contracts Regulations 2013, you have the right to cancel an online order within 14 days of receiving the goods, without giving a reason. You then have a further 14 days to return the goods to us.
To cancel, let us know within the 14-day period by [email to leah@gblautowinks.co.uk
Please include your order number and the item(s) you wish to return.
Condition of returned goods
To be accepted as a change-of-mind return, items must be unused, in resalable condition and returned with their original undamaged packaging, labels and any included accessories. Please don’t use any products if you think you may return it — you may handle goods only as you would in a shop. We may reduce your refund to reflect any loss in value caused by handling beyond this.
Return postage
For change-of-mind returns, you are responsible for the cost of returning the goods to us, and we recommend a tracked or signed-for service as the goods remain your responsibility until they reach us. Our return address is:
[Returns address —
149 Thomas Street
Portadown
Co.Armagh
Northern Ireland
BT62 3BD
Refunds
Once we receive and inspect your return, we’ll process your refund to your original payment method within 14 days. For change-of-mind cancellations we’ll refund the price of the goods plus the standard outbound delivery charge you paid (we don’t refund the extra cost of an upgraded delivery option such as express). Return postage is non-refundable except where goods are faulty or incorrect.
Faulty, damaged or incorrect items
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, not as described, or we’ve sent the wrong item:
• You have a 30-day right to reject it for a full refund;
• After 30 days you’re entitled to a repair or replacement;
• We’ll cover the cost of returning a faulty or incorrect item, and the cost of redelivery.
Please contact us as soon as you notice a problem so we can arrange the best resolution.
Items that can’t be returned for change of mind
Some items are exempt from the 14-day change-of-mind right (your statutory rights for faulty goods are not affected):
• Products that have been opened and used — these are no longer in resaleable condition;
• Liquids, adhesives and similar consumables once opened
• Gift cards or vouchers
Exchanges
If you need a different part or a replacement, the quickest way is usually to return the original item under the policy above and place a new order. Get in touch if you’d like us to help arrange this.
Warranty
Many parts are covered by a manufacturer’s warranty. Warranty length and terms vary by product. This is in addition to your statutory rights.
4. Contact Us
If you have any questions about shipping, a return or an order, please get in touch:
• Email: leah@gblautowinks.co.uk
• Phone: ——
• Address: 149 Thomas Street, Portadown, Co.Armagh, Northern Ireland, BT62 3BD
• Hours: 7am – 8pm Monday–Friday
This policy does not affect your statutory rights as a consumer.
GBL Auto Winks · gblautowinks.co.uk ·